More than ever, we have reached a time where exceeding customer expectations is crucial in the retail segment. The competition is edgy, and the customer is aware. Staying ahead of the game is indeed a task. Blissfully we have the technology to leverage upon. Easytel communication solution offers retailers and e-commerce business houses tools to deliver atypical customer experiences effortlessly.

Keep your customer close to your brand through promotional messages; personalized product offers via customer behavior analysis, autoreply queries, and timely purchase guidance. This can help increase customer satisfaction and loyalty, as well as drive sales.

Never miss a call from a customer who is reaching out. Set up an after-hours IVR system to respond to customer calls anytime, even outside regular business hours, providing a seamless and efficient customer experience and reducing the switching to a competitor.

Make your online business a virtual marketplace. Give product purchase consultation based on their past selections or behavioral traits. This can be done through recommendations, product descriptions, and live stream services for a more personalized experience.

How can our communication solutions help retailers and e-commerce marketers?

Call management through IVR: Get every query answered without keeping customers in waiting for line through automated response features. The multi-tiered IVR system may be programmed to handle calls around-the-clock, so consumers have access to support whenever they need it.

Bulk SMS- Promotional: With bulk SMS texts, Easytel can assist brick-and-mortar stores and online merchants in communicating with their clientele. Sales can be boosted by sending out bulk SMS about deals, new products, holiday promotions, and other events that customers might be interested in.

Customer contact center: Set up centralized toll-free numbers and customer call center with Easytel communication solutions. With this method, firms may better handle consumer questions and concerns, leading to happier clients and less attrition.

CRM integration: Integrate phone calls with consumer data, allowing them to provide more individualized service and foster deeper connections with their clientele. Businesses can better meet the needs of their customers by catering to their preferences and combining the CRM with the communication channel.