Every second counts in the fast-paced world of banking and finance! With Easytel's suite of customer engagement solutions, businesses can communicate with their customers in real time, helping to reduce response times and improve customer satisfaction. Our solutions may be integrated by the banking, financial services, investing, and collection industries to better serve their customers. Here’s how we can help!

Sales and Prospecting:Cloud Contact Center, Lead Management, and Missed Call Solution can help you increase sales in a targeted, efficient manner that is unique to your business.

Off-Site Working: You need an effective remote work Cloud Communication Technology and Video Platform to be available to your clients at all times and from any location.

Safety & Regulations: Protect your company and customers with Call Masking and Speech Analytics on an engaging, automated, cloud-based platform designed specifically for your company's needs.

Customers’ Opinions: Provide a honed customer experience and gather feedback on the Video Platform, Speech Analytics, Automated Calls, and SMS to power a customer-centric solution and earn loyalty.

IVR System: Reduce wait times and improve customer satisfaction by using the IVR system for queue management, allowing customers to choose the required service and be routed to the appropriate department.

Automated Reports: Generate agent-wise, date-wise, and customer reports, to understand customer behavior preference, identify and evaluate agent performance and make data-driven decisions.

Monitoring & Tracking: Get all calls recorded and tracked to monitor inbound and outbound calls for quality assurance and dispute resolution purposes, which can solidify the security of information, measure the effectiveness of the marketing campaigns, and evaluate agent performance.