The logistics and transportation industry is becoming tech-enabled in the last decade. Faceless customer services are in demand for logistics and transportation. Every day several customers raise queries and book transport vehicles and supplies transported. Easytel communication solutions engage customers by providing them with elevated service experience through the omnichannel presence and real-time insights.

Our automated system will keep your customers updated on the status of their orders as they are shipped and delivered. This does double duty by keeping customers updated and enhancing their impression of your company.

Provide the team with a sophisticated platform, such as multi-level IVR, to help them monitor the status of each order in real-time and keep customers informed through their preferred method of contact. It will help analyze the Transportation problems and solve that!

Provide sticky agent service to your loyal customers. Our automated system will keep your customers updated on the status of their orders as they are shipped and delivered. Provide voice and chat help with a single API call and foster long-term connections, increasing client loyalty and, ultimately, sales.

How can communication solutions help logistics and transportation?

IVR system: Use automated sms, calls, or social media to update and engage customers. Decrease the missed lead ratio and give ease of booking or canceling through IVR, providing customers with an enhanced experience.

Social media integrations: Integrate service enabling with social media pages. Allow the entire customer journey through social media pages and enhance process flexibility. Run and manage social media customer loyalty programs to build Brand Authority and Awareness.

Analytics and Reporting: We provide detailed analytics and reporting to help you understand your communication performance and customer behavior. You can access real-time reports on call volume, call duration, and other metrics to help you optimize your communication strategy.

Deliver flexible, reliable service: Provide extremely precise delivery tracking and status updates for foods, goods and other packages. Click-and-collect can reduce expenses and boost customer happiness. So, promote your business with messages that are both targeted and relevant.