CASE STUDY
Time spent on anything other than patients is poorly spent in healthcare. Easytel's cloud communication tools are designed to streamline routine procedures and make caring for patients more manageable via rapid phone, messaging, and video chats. Reduce client wait times on individualized and protected communication channels!
Quick access to customer service: Set up and power one phone number for all client inquiries, with interactive voice response (IVR) menus and the ability to route calls to your staff. Calls can be routed to the appropriate physicians or departments based on the information provided by the
Inform Patients with Bulk SMS: Use our bulk SMS feature to notify patients of upcoming appointments and refills. Our software dials the customer's phone, and their message is played. Customers can further customize these alerts to meet their needs by entering their name, medicine, and other information.
24/7 Emergency Helpline Available: Use our Toll-Free number to continue providing superior customer service. Provide immediate medical attention to your patients if they call for help. In an emergency, such as a natural disaster or terrorist attack, you can alert your entire crew with a single phone call.
IVR & Call Routing: IVR systems can be used to schedule on-call appointments and offer around-the-clock help. You can forward calls to the appropriate service in the hospital based on the given information.
Customer experience with minimal investment to streamline complex communication on a Cloud Call Center Solution.
As a customer service provider, there is nothing more crucial than providing a toll-free number for your customers to call.
An solution that allows recorded voice interactions with the caller without any human intervention.
5th Floor, Hilite Business Park
info@easytelsolutions.com
+91 9645 77 56 56